Automation is everywhere. Traffic lights, ATMs, marketing emails, factories, supply chains, and more are all automated in some way, making automation a key reason why goods and services are so accessible to us. Businesses that seek ways to automate their complex business processes are more efficient, flexible, and capable of providing excellent results.

But what processes are good candidates for automation? Our examples of what to automate go beyond just using a database or online storage solution. A leading Camp Hill, PA management consulting firm, Momentum offers concrete ways to transform your workflow to give your teams the freedom to work on those problems that only humans can solve.

What Complex Business Processes Can I Automate?

It might seem like the more complex a process is, the less likely it is that automation would succeed. When considering what to automate, you might think about simple, repetitive tasks. More complex processes like batch processing, human resources transactions, and even supply demand planning can be good candidates for automation.

1. Configuration Management

Keeping track of documents as they evolve through drafts, reviews, signatures, and updates can feel like a full-time job in itself. Processes that require multiple documents and signatures are good candidates for automation. In addition to databases that simply house these documents, some programs can automatically route documents and manage document history, like SharePoint and OnBase. Some organizations have the in-house capabilities to develop their specialized software to have full control over the entire automation.

2. Supply Chain Management and Demand Planning

Supply chain management has grown more complex, with many organizations implementing advanced methodologies to keep up with demand. Specialized software like SAP offers organizations the ability to track supply and even perform automated forecasting and demand planning. A growing number of distribution facilities also utilize advanced robotics to facilitate order fulfillment.

3. Electronic Health Records

Hospitals and medical providers use electronic health records (EHR) for more than just documenting patient health information. Multiple health systems in the United States utilize Epic, which houses health information, billing information, and more to allow continuity of care between providers. This type of automation allows for automated billing, appointment reminders and confirmations, prescription routing, and other specialized services.

4. IT Ticketing and Service Requests

Automating your IT service requests and ticketing can save hours of precious IT specialist time. Instead of employees calling a help desk, they can submit a help request online and automatically send the ticket to the right department based on the issue selected. This type of service request automation is highly customizable for your organization’s needs. ServiceNow is one option for automating IT operations and has recently announced its virtual agent integrations with Workplace from Facebook.

5. Employee Onboarding and Training

There are dozens of employee training and onboarding portals, called learning management systems, making it easier than ever to have a nearly automatic training program. Streamline the entire process, from initial onboarding to training reminders to certificates, so training is always at your employees’ fingertips. Implementing a robust automated training program can increase completion rates and make mandatory training less time-consuming to complete. There are dozens of learning management systems available to create and distribute training, like Docebo, Articulate, and LearnUpon.

Business Process Automation in Camp Hill, PA

Momentum’s business process automation strategies are proven to reduce operating costs, save time, and help you achieve the best results. Contact us today to learn more about how we can help you with your next automation project.